1.
Q:What information do I need to provide to request a customized S Series Gearbox
A:To initiate a customized order, please share the following key details: 1 Required transmission ratio, rated torque, and input/output speed;2 Motor specifications (power, voltage, mounting type);3 Desired installation method (foot/flange/torque arm); 4 Special environmental conditions (temperature range, humidity, corrosion risks); 5 Any additional functional requirements (e.g., IP65 protection, low-noise enhancement). With this information, our engineering team can quickly draft a customized solution and provide a detailed quote.
2
Q:Does the 12-month warranty cover wear parts of the S Series Gearbox, such as seals or lubricants
A:The 12-month quality guarantee primarily covers manufacturing defects in core components (gears, shafts, housings, and motor assemblies for integrated gearmotors). Wear parts like seals, bearings, or lubricants are excluded from the warranty, as their lifespan depends on usage frequency, operating conditions, and maintenance practices. However, we provide free replacement of wear parts within the warranty period if the damage is caused by a defect in the original material or workmanship—our after-sales team will verify the cause and offer appropriate support.
3
Q:How long does the lead time take for customized S Series Gearbox orders
A:The lead time for customized S Series Gearbox typically ranges from 2-4 weeks, depending on the complexity of your customization requirements (e.g., special gear ratios, non-standard materials, or additional modifications). For standard configurations, the lead time is 3-7 working days. We will provide a detailed delivery timeline after confirming your customization plan.
4,
Q: Can the S Series Gearbox be directly paired with IEC standard motors?
A: Yes, it is designed with IEC standard input flanges for easy and direct coupling with IEC metric motors, simplifying integration and reducing assembly time.
5,
Q: What lubrication is required, and what are the maintenance intervals?
A: It is typically factory-filled with synthetic or mineral gear oil. Initial oil change is recommended after the first 500 hours of operation, followed by periodic changes every 4,000–6,000 hours, depending on operating conditions.